Thursday, January 8, 2015

die Brandy die

I'm calling our energy company customer service. Someone named Brandy has answered the phone and I don't know if she's pissed about her stupid name or the Motrin hasn't kicked in for her menstrual cramps but she's a bitch. Or possibly her boyfriend finally admitted he cannot live with someone who has such a caustic personality.

There's no such thing as office etiquette anymore. Or the company purposely hires the most obnoxious person they can find to man the phones and make it so difficult that good citizens just simply give up.

Brandy's messed with the wrong citizen. I live for shit like this. I was born arguing and I'll probably die the same way.

Energy company people came to my townhouse association and installed new utility boxes behind our buildings. In the process they pulled several hundred dollars worth of newly planted perennials. As the grounds consultant I am responsible for anything on the ground - including torn up things with dirt clinging to their roots. I am not angry. I am calm. I just want to report my situation, be taken seriously and respectfully, and get my goddamn money back.

None of this was going to happen on Brandy's shift. She talked in circles, contradicted herself, didn't listen or retain well and her passive-aggressive approach was giving me the spins. She wanted something called meter numbers and I didn't see the point nor did I want to go sloshing through several feet of snow drifts and a -20 wind chill factor when it would make so much more sense to just give her the building numbers.

Only six of our fifteen buildings were affected but damn Brandy, I'm gonna tell you all the buildings need restoration, just because I want to take up as much of your time as I possibly can. Minutes and more minutes tick by and I can hear her typing, typing, what is she doing, is she enrolled in some college class so she can quit her pathetic job that she obviously hates and she's doing her mid-term paper? I finally grab my book off the end table. I can play this game, too, you sad, sad excuse for a human resources person.

What ever happened to professional attitude? Whatever happened to "the customer is always right?" Okay, I come from a long line of self-employed grandfathers and I know that is not true. But people should be able to talk constructively and work towards a solution. Brandy, if I don't get what I want, I'm coming for you, girl. I'm retired. I can sit on the phone all afternoon.


Dan said...

Un .. the Cable lady's first name is Sizelove.

Don't go there.

Arizaphale said...

Crack UP!!!!!!!
I have been here. I am YOU girl!
I have also been the call centre gal and it not that hard to do the right thing...

BrightenedBoy said...

These days it's all about nickeling and diming, regardless of industry. That's why you hear these horror stories about Comcast. That's why I'm still fighting with my university for money they've owed me since last October. All we can do is keep fighting and demonstrate better values in our own conduct.

Arizaphale said...

Where are you Dawn? Drop me a line. I am going to do that scary thing and leave contact details:
I bet the bastards spam me....